TERMS AND CONDITIONS | mamamanoush

Ahlan wa Sahlan... Welcome to Mama's Table.

Thank you for choosing Mama Manoush. We look forward to sharing the flavours, warmth and hospitality of Lebanon with you. To ensure all guests enjoy a memorable experience, please take a moment to review the following terms and conditions.

1.Bookings

Opening Hours

Monday: Closed
Tuesday - Thursday: 5:00pm - late
Friday: 5:00pm - late
Saturday: 12:00pm - late
Sunday: 12:00pm - late

Reservation Durations

To ensure all guests have the opportunity to enjoy their dining experience, the following seating times generally apply:

Groups of up to 7 guests: 1 hour 30 minutes
Groups of 8 to 12 guests: 2 hours
Groups of 13 guests or more: 2 hours 15 minutes

Should you require additional time, please contact our team and we will do our best to accommodate your request.

Late Arrivals

Reservations will be held for up to 15 minutes after the scheduled booking time. If you are running late, please contact us and we will do our best to accommodate you.

Table Requests

Whilst we will always Endeavor to accommodate preferred seating requests, specific tables cannot be guaranteed.

Group Bookings (10+ Guests)

To assist us in preparing a memorable dining experience for larger groups:

A deposit of $20 per person is required for bookings of 10 guests or more.
Groups of 10 or more guests are required to dine from either our $65 or $75 banquet menu.
Final guest numbers must be confirmed no later than 24 hours prior to the reservation.

2.Cancellation Policy

At Mama Manoush, we understand that plans can change. To help us accommodate all guests and manage service efficiently, we kindly ask that any changes or cancellations be made as early as possible.

Standard Reservations

Reservations for fewer than 10 guests may be cancelled or amended at any time prior to the booking.
We appreciate as much notice as possible should you no longer be able to attend.

Group Bookings (10+ Guests)

A minimum of 24 hours' notice is required for cancellations or changes to guest numbers.
Deposits are refundable where cancellation is received more than 24 hours prior to the reservation.
Cancellations received within 24 hours of the reservation may result in forfeiture of the deposit.
Reductions in guest numbers within 24 hours of the reservation may be charged based on the confirmed booking numbers.

Functions & Special Events

A deposit will be required d to secure function, event and exclusive bookings.
Cancellations made more than 7 days prior to the event date will receive a full refund of any deposit paid.
Cancellations made within 7 days of the event date will result in 50% of the deposit being forfeited to cover preparation, staffing and administrative costs incurred.
Cancellations made within 48 hours of the event date may result in the full deposit being forfeited.
Any reduction in guest numbers within 7 days of the event may be charged based on the confirmed numbers provided to the venue.
Any specific cancellation terms relating to private functions, exclusive venue hire or special events will be communicated at the time of booking.

No-Shows

Guests who fail to attend their reservation without prior notice may forfeit any deposit paid.
Repeated no-shows may result in future reservations being declined or requiring pre-payment.

3.Events & Functions

Whether you're celebrating a special occasion, hosting a corporate event or gathering with family and friends, we'd love to help create a memorable experience.

For function and event enquiries, please complete our enquiry form:

www.mamamanoush.com.au/function-enquiry

Alternatively, contact our team directly:

info@mamamanoush.com.au

4.Surcharges & Payments

A surcharge of 10% applies on Sundays and a surcharge of 15% applies on Public Holidays unless otherwise advertised.
All prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated.

5.Dietary Requirements & Allergies

We are pleased to cater for most dietary requirements wherever possible. Guests are encouraged to advise our team of any dietary requirements or allergies when making a reservation.

While every care is taken in the preparation of our food, we operate a kitchen that handles allergens including nuts, dairy, seafood, sesame, eggs and gluten. As such, we cannot guarantee any dish is completely free from traces of allergens.

6.Responsible Service of Alcohol

Mama Manoush practices the Responsible Service of Alcohol in accordance with Victorian liquor licensing requirements.

We reserve the right to refuse the service of alcohol and/or entry to any patron who is intoxicated, behaving inappropriately or otherwise in breach of our obligations under liquor licensing laws.

7.Venue Conduct

Our team is committed to providing a welcoming and enjoyable environment for all guests.

We kindly ask that all patrons treat fellow guests and staff with courtesy and respect. Mama Manoush reserves the right to refuse entry or service, or request a guest leave the premises, where behaviour is considered unsafe, abusive, threatening, disruptive or inappropriate.

Children must remain under the supervision of a responsible adult at all times whilst on the premises.

8.Personal Property

Guests are responsible for their personal belongings. To the extent permitted by law, Mama Manoush accepts no responsibility for loss, theft or damage to personal property brought onto the premises.

9.Photography & Marketing

From time to time, photographs or video footage may be captured within the venue for promotional purposes. If you do not wish to appear in any marketing material, please advise a member of our team and we will make reasonable efforts to accommodate your request.

10.Gift Card Terms & Conditions

General

Mama Manoush gift cards:

May be used for food and beverage purchases at Mama Manoush.
Are non-refundable and cannot be redeemed for cash.
Gift cards are valid for a minimum of three (3) years from the date of purchase unless otherwise permitted by law. The applicable expiry date will be displayed on the gift card or accompanying documentation.
Are treated as cash and cannot be replaced if lost, stolen or damaged.
May not be resold, exchanged or transferred for value.

eGift Cards

eGift Cards may take up to 24 hours to become active following purchase.
Purchases are processed securely through Stripe.
Mama Manoush does not store or have access to full credit card details.
A valid gift card code must be presented at the time of redemption.

11.Privacy

By making a reservation, submitting an enquiry, purchasing a gift card or otherwise engaging with Mama Manoush, you acknowledge and agree to our Privacy Policy.

12.Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other applicable legislation where such rights cannot be excluded, restricted or modified by agreement.

13.Website Information

While every effort is made to ensure information published on our website is accurate and current, trading hours, menu items, pricing, promotions and availability are subject to change without notice.

14.Changes to These Terms

Mama Manoush reserves the right to amend these Terms & Conditions at any time. Any updates will be published on our website and become effective upon publication.

If you have any questions regarding these Terms & Conditions, bookings or gift cards, our team would be delighted to assist.